Thanks for shopping at Elegant Jewellery.

We appreciate the fact that you like to buy jewellery from us. We also want to make sure you have a rewarding experience while you are exploring, evaluating and purchasing our products. We have a NO REFUND or RETURN Policy.

We stand behind the quality of our products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. At the same time we ensure that the packing is good such that the items won’t get damaged during transit.

What if customer received a damaged product? What is the return policy?

• We would like to inform you that we have three-level quality checks before packing the goods.
• However, there could be certain circumstances beyond our control where you could receive damaged or defective products.
• In such cases, it will be your responsibility to let us know about it within 48 hours of receipt of the goods and before using the product.
• You have to send the video of the “initial opening of the package” within 48 hours of receipt of the goods.
• You may return us the damaged goods and we will take effective measures to replace the product to your satisfaction.
• We cannot do anything about items that are damaged due to misuse, abuse or normal wear and tear.
• Please not that when you send us the goods you will have to bear the shipping cost and when we send the goods back to you after repairing them we will do so at our cost.
• Please do not request us to change the goods. We can only repair the jewellery and send it back to you.
• Goods once sold cannot be returned or exchanged.
• But since shipping the items back to us costs our customers a lot, we mainly ask our customers not to do so and we compensate 50% of the value of the item.